Event Guest Services Associate

2 weeks ago


Prescott Valley, Arizona, United States Oak View Group Full time

Company Overview:
Oak View Group is a leading entity in venue development, management, and premium hospitality services within the live event sector. We provide a comprehensive suite of solutions for a diverse range of prestigious venues and a client base that includes top-tier arenas, convention centers, music festivals, performing arts venues, and cultural institutions worldwide.

Position Overview:
As a vital member of the Guest Services Team, you will play a crucial role in enhancing the guest experience and creating unforgettable memories. This position offers the opportunity to engage in various functions throughout the venue, including ushering, ticket verification, customer service on the concourse, and greeting attendees. Your responsibilities will involve assisting guests with directions and information while fostering a welcoming and enjoyable atmosphere.

Compensation:
This role offers an hourly wage of $14.50.

Benefits for Part-Time Employees:
Eligible part-time employees can access a 401(k) savings plan with matching contributions. Additionally, employees accrue one hour of paid leave for every 30 hours worked, up to a maximum of 48 hours per year.

Responsibilities:
- Prepare your designated area for guests, ensuring cleanliness and safety.
- Greet fans with enthusiasm and a helpful demeanor as they arrive.
- Verify event tickets to ensure proper entry.
- Assist attendees in finding their assigned seats.
- Remain vigilant for potential hazards and report any incidents.
- Monitor your area for opportunities to enhance guest experiences.
- Address guest inquiries and concerns in a timely and professional manner.
- Provide assistance in ADA accessible seating sections.
- Uphold all venue policies to maintain a safe environment for all attendees.
- Manage crowd flow effectively during events.
- Be capable of lifting or assisting guests as needed.
- Familiarize yourself with the venue's emergency evacuation procedures to assist guests in case of an emergency.

Qualifications:
- Previous experience in hospitality or entertainment is preferred.
- A passion for helping and interacting with people is essential.
- Ability to stand for extended periods.
- Maintain a positive attitude in challenging situations.
- Flexible availability, including evenings, weekends, and holidays.
- Proficiency in a second language is advantageous but not mandatory.

Commitment to Diversity:
At Oak View Group, we recognize that a diverse team is essential for driving innovation and excellence in the sports and live entertainment industry. We are dedicated to fostering an inclusive environment that reflects the diverse communities we serve.

Equal Opportunity Employment:
Oak View Group is an equal opportunity employer. We do not discriminate against employees or applicants based on any legally recognized basis, including but not limited to veteran status, race, color, religion, sex, national origin, age, disability, or any other protected class under applicable laws.



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