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Guest Services Coordinator

2 months ago

Prescott, Arizona, United States Residence Inn by Marriott, Prescott Full time
Job Overview

The Front Desk position at Residence Inn by Marriott, Prescott, is pivotal in ensuring an exceptional guest experience. This role involves engaging with guests at the front desk, delivering outstanding service in a professional and efficient manner.

Key Responsibilities:

Daily Operations:

  • Arrive punctually in a clean and professional uniform.
  • Adhere to company policies and procedures in all tasks.
  • Stay informed about hotel operations, including updates and changes.

Guest Interaction:

  • Perform guest check-ins and room assignments, accommodating special requests.
  • Respond to phone inquiries promptly and professionally.
  • Assist guests with any issues or questions they may have.

Administrative Duties:

  • Handle cash transactions and follow banking procedures for guest check-outs.
  • Maintain cleanliness at the front desk and back office areas.
  • Manage mail and messages with confidentiality.

Team Collaboration:

  • Support team members to ensure timely completion of tasks.
  • Participate in breakfast setup each morning.

Emergency Preparedness:

  • Be knowledgeable about emergency procedures and act accordingly.
  • Maintain flexibility in work schedule to meet operational needs.
Qualifications:

The ideal candidate will possess:

  • Reliability and willingness to work weekends and holidays.
  • Strong communication skills with team members and management.
  • A professional demeanor when interacting with the public.
  • The ability to manage conflict situations effectively.
  • Physical fitness to perform necessary tasks, including lifting and bending.

As a drug-free workplace, successful candidates must pass a drug test prior to employment.