Customer Service Team Lead
6 days ago
We are seeking a highly skilled and motivated Customer Service Team Lead to join our team at The Vermont Country Store. As a key member of our customer service team, you will play a critical role in providing exceptional customer experiences and supporting the growth and success of our business.
Key Responsibilities- Customer Service and Support: Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
- Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
- Process Improvement: Collaborate with cross-functional teams to identify areas for process improvement and implement changes that enhance the customer experience and drive business results.
- Training and Development: Design and deliver training programs to ensure customer service representatives have the knowledge and skills needed to provide exceptional customer experiences.
- Metrics and Reporting: Track and analyze key performance metrics to measure customer satisfaction, service levels, and team performance.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, team members, and stakeholders.
- Leadership and Coaching: Proven leadership and coaching skills, with the ability to motivate and develop team members to achieve their full potential.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Customer Focus: A customer-centric mindset, with a passion for delivering exceptional customer experiences and driving business results.
The Vermont Country Store is a unique and beloved company that offers a comprehensive assortment of high-quality, practical, and hard-to-find goods through its catalog, website, and two stores in Vermont. We are committed to seeking life-long learners, promoting from within, and creating long-term opportunities for those who excel.
What You'll Love About Working Here- Team-Oriented Culture: A collaborative and supportive work environment that values teamwork and open communication.
- Employee Benefits: A comprehensive benefits package, including a generous employee discount, competitive salary, 401-K, commuter benefit, dental, vision, and medical insurance.
- Professional Development: Opportunities for professional growth and development, including training and education programs.
- Philanthropic Programs: A commitment to giving back to the community, with paid volunteer hours and matching charitable contributions.
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