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Customer Service Team Leader

2 months ago

Alliance North Carolina, United States Handy Mart Full time

Job Summary:

We are seeking a highly skilled and experienced Sales Team Lead to join our team at Handy Mart. As a Sales Team Lead, you will be responsible for providing exceptional customer service, managing sales floor operations, and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Provide fast and efficient service to customers, greeting them in a friendly manner and thanking them for their business.
  • Ring up customer sales using an electronic cash register, receiving money, giving correct change, and processing refunds and exchanges.
  • Assist with shift change by counting money in the cash drawer at the beginning and end of a shift.
  • Use special equipment to process specialty products, such as money orders, credit card purchases, checks, and lottery sales and redemptions.
  • Check identification for restricted sales and ensure compliance with company policies.
  • Clean and sanitize all equipment used for service or stocking food service products using the three-sink method.
  • Clean all areas, including counter tops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms, and parking lots.
  • Stock shelves and cooler, rotate and front-face stock, and remove damaged or out-of-code merchandise.
  • Check in vendor deliveries as needed and complete bad merchandise forms.
  • Order merchandise and use current training materials to complete necessary training evaluations and documents.
  • Provide feedback to management on training programs and materials.
  • Monitor cash levels and security procedures during shifts to ensure compliance.
  • Review job assignments for completeness and assume other duties as assigned to accommodate store operational needs.

Requirements:

  • 18 years of age or older
  • Ability to read, write, speak, and understand English
  • Basic math skills (addition, subtraction, division, and multiplication)
  • Ability to lift 10 lbs frequently and up to 50 lbs occasionally

Equal Opportunity Employer:

Handy Mart is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.