Engineering Technician II

1 week ago

Cleveland, Ohio, United States Leidos Full time
Job Summary

Leidos is seeking an experienced Engineering Technician II to join our team. As a key member of our technical staff, you will be responsible for installing, supporting, and maintaining communication circuits, performing technical analyses of hardware and transmission facilities, and identifying, diagnosing, and resolving technical problems related to VoIP and network failure/integrity.

Key Responsibilities
  • Installation and Maintenance: Install, support, and maintain communication circuits, including fiber optic, copper, and category cabling.
  • Technical Analysis: Perform technical analyses of hardware and transmission facilities using various diagnostic tools to support efficient network operations.
  • Troubleshooting: Identify, diagnose, and resolve technical problems related to VoIP and network failure/integrity, as well as inside and outside cable plant.
  • Interface and Collaboration: Work as the interface between AEGIS and cable plant Managed Service Providers, utilizing existing knowledge while building additional knowledge of the company, client, and processes.
  • Work Order Resolution: Resolve work orders for Cable Plant, Network, and VoIP issues, including VoIP and analog phone lines and issues.
Requirements
  • Education: High School diploma with 4 or more years of relevant experience.
  • Experience: 3+ years of cable plant experience working with fiber optic, copper, and category cabling, 1+ years' experience troubleshooting complex routing and switching issues, and 1+ years' experience configuring switches, routers, network appliances, WAN acceleration devices.
  • Skills: Basic network troubleshooting skills, basic inside and outside cable plant skills, basic troubleshooting skills with VoIP and analog phone lines, excellent customer service skills, and excellent oral and written communication skills.
  • Physical Demands: Ability to lift and carry 50 lbs. for up to 100 feet at a time, ability to lift 25 lbs. vertically using ladders, ability to work in confined spaces, such as raised floors or communications closets, and ability to work in noisy environments, such as data centers and operations centers.
Preferred Qualifications
  • Certifications: CCNA or other Networking Certification.
  • Experience: Cable plant experience with inside and outside cable plant, VoIP and analog phone experience, and experience working with AEGIS and cable plant Managed Service Providers.
  • Skills: Organized and detail-oriented, strong leadership skills, self-motivated/self-directing, strong collaboration, prioritization, and adaptability skills, relationship-building skills, ability to manage and prioritize own work and that of the team, independent decision-making, analytical thinking and problem-solving abilities, and ability to effectively communicate with all organizational levels.

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