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Engineering Technician II

2 months ago

Cleveland, Ohio, United States Leidos Full time
Job Summary

We are seeking a highly skilled Engineering Technician II to join our team at Leidos. As a key member of our technical staff, you will be responsible for installing, supporting, and maintaining communication circuits, performing technical analyses of hardware and transmission facilities, and identifying, diagnosing, and resolving technical problems related to VoIP or network failure/integrity and usage of PC hardware and software.

Key Responsibilities
  • Install, support, and maintain communication circuits
  • Perform technical analyses of hardware and transmission facilities using various diagnostic tools
  • Identify, diagnose, and resolve technical problems related to VoIP or network failure/integrity and usage of PC hardware and software
  • Work as the interface between AEGIS and cable plant Managed Service Providers
  • Utilize existing knowledge while building additional knowledge of the company, client, and processes
  • Resolve work orders for Cable Plant, Network, and VoIP issues
  • Resolve VoIP and analog phone lines and issues
Requirements
  • High School diploma with 4 or more years of relevant experience
  • 3+ years of cable plant experience working with fiber optic, copper, and category cabling
  • 1+ years' experience troubleshooting complex routing and switching issues
  • 1+ years' experience configuring switches, routers, network appliances, WAN acceleration devices
  • Basic network troubleshooting skills
  • Basic inside and outside cable plant skills
  • Basic troubleshooting skills with VoIP and analog phone lines
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Ability to lift and carry 50 lbs. for up to 100 feet at a time; ability to lift 25 lbs. vertically using ladders
  • Ability to work in confined spaces, such as raised floors or communications closets; ability to work in noisy environments, such as data centers and operations centers; ability to stand or sit for 8 hours at a time
Preferred Qualifications
  • CCNA or other Networking Certification
  • Cable plant experience with inside and outside cable plant
  • VoIP and analog phone experience
  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/self-directing
  • Strong collaboration, prioritization, and adaptability skills
  • Relationship-building skills
  • Ability to manage and prioritize own work and that of the team
  • Independent decision-making
  • Analytical thinking and problem-solving abilities
  • Ability to effectively communicate with all organizational levels (from SMEs to Senior management)
  • Ability to analyze problems at various levels (detail level, overall organizational impact, etc.)