Customer Experience Manager

3 weeks ago


Grosse Pointe, Michigan, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, ensuring their needs are met and exceeded.
    • Use advanced product knowledge to make recommendations and drive sales.
    • Engage with customers through friendly conversation and interactive activities.
  • Sales and Merchandising
    • Process customer transactions efficiently and accurately.
    • Stock shelves and maintain a high level of visual merchandising.
    • Participate in store activities and events to drive sales and customer engagement.
  • Operational Excellence
    • Assist in maintaining a clean and organized store environment.
    • Support store management in leading the team and achieving operational goals.
    • Collaborate with colleagues to achieve sales and customer service targets.
Requirements
  • Education
    • High School Diploma or equivalent required.
  • Experience
    • 1+ year of supervisory experience in a customer-centric environment.
    • 2-3+ years of retail supervisory experience preferred.
Benefits
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.

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