IT Support Specialist: Hardware and Software Expert
2 weeks ago
Amentum is a premier government contractor, delivering advanced engineering and technology solutions to address complex challenges in science, security, and sustainability.
Salary and BenefitsThe estimated hourly salary range for this position is $30.00 - $36.00 per hour, depending on education, experience, knowledge, skills, and abilities. This role includes a competitive benefits package. For more detailed information on our benefits, please visit our careers site at www.amentumcareers.com.
Job DescriptionWe are seeking an experienced IT Support Specialist to provide end-user software and hardware troubleshooting and support in-person or over the phone. Responsibilities include:
- Providing technical assistance with laptop/desktop imaging and backups
- Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Troubleshooting network printing issues and protocols related to network printing in Windows 10 print server environments
- Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers
To be successful in this role, you will need:
- At least 6 years of experience providing IT hardware and software deployment, troubleshooting, and problem resolution support to end-users
- ServiceNow ticketing system experience
- Experience with laptop/desktop imaging and backups
- Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other
This position offers a competitive benefits package, including a hiring hourly rate determined by education, experience, knowledge, skills, abilities, internal equity, and alignment with market data. Amentum is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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