Clinical Application Support Expert

1 week ago


Étreux, Hauts-de-France, United States Haemonetics Full time

Hiring for the Clinical Application Support Expert role requires finding an exceptional individual who can balance technical acumen with excellent interpersonal skills. As a member of the Haemonetics team, you will be responsible for providing critical support to hospitals and labs using our Hospital products.

Key Responsibilities

Your key responsibilities will include:

  • Providing technical solution support for software and systems with hardware components.
  • Investigating and resolving customer support problems in accordance with established policies.
  • Collaborating with implementation and development staff to complete tasks.
  • Ensuring accurate and prompt documentation of all support calls in the helpdesk ticketing system.
Requirements

To excel in this role, you must have:

  • A Bachelor's Degree in Medical Technology or an equivalent diploma or SBB, MT, or MLT Training Certifications.
  • A minimum of 2 years of experience working in a hospital lab or blood bank.
  • The ability to work alternating shifts to cover 24/7 support needs remotely.
  • A dedicated office space and stable internet service to support customers remotely without interruptions during scheduled work shifts.
  • Experience with BloodTrack system and software, SafeTrace Tx transfusion management software, and/or TEG Hemostasis Analyzer and TEG Manager software is highly desired.
  • 10-25% travel as needed for training purposes.
  • Bilingual (Spanish and English) is highly desired.
Knowledge, Skills, and Abilities

You will need:

  • Professional written and verbal communication skills.
  • The ability to work independently to research and troubleshoot customer issues.
  • A strong technical aptitude.
  • The ability to remain calm and professional to de-escalate emotional customers and assist with resolutions for issues.
Estimated Annual Salary

The estimated annual salary for this position is between $56,433 and $76,264.



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