Clinical Application Support Expert
1 week ago
Hiring for the Clinical Application Support Expert role requires finding an exceptional individual who can balance technical acumen with excellent interpersonal skills. As a member of the Haemonetics team, you will be responsible for providing critical support to hospitals and labs using our Hospital products.
Key ResponsibilitiesYour key responsibilities will include:
- Providing technical solution support for software and systems with hardware components.
- Investigating and resolving customer support problems in accordance with established policies.
- Collaborating with implementation and development staff to complete tasks.
- Ensuring accurate and prompt documentation of all support calls in the helpdesk ticketing system.
To excel in this role, you must have:
- A Bachelor's Degree in Medical Technology or an equivalent diploma or SBB, MT, or MLT Training Certifications.
- A minimum of 2 years of experience working in a hospital lab or blood bank.
- The ability to work alternating shifts to cover 24/7 support needs remotely.
- A dedicated office space and stable internet service to support customers remotely without interruptions during scheduled work shifts.
- Experience with BloodTrack system and software, SafeTrace Tx transfusion management software, and/or TEG Hemostasis Analyzer and TEG Manager software is highly desired.
- 10-25% travel as needed for training purposes.
- Bilingual (Spanish and English) is highly desired.
You will need:
- Professional written and verbal communication skills.
- The ability to work independently to research and troubleshoot customer issues.
- A strong technical aptitude.
- The ability to remain calm and professional to de-escalate emotional customers and assist with resolutions for issues.
The estimated annual salary for this position is between $56,433 and $76,264.
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