IT Support Specialist: Troubleshooting and Deployment

1 week ago


Étreux, Hauts-de-France, United States Amentum Full time
Job Summary

We are seeking an experienced IT Support Specialist to provide technical support to our customers in Boston, MA. The ideal candidate will have strong technical skills, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities

Your key responsibilities will include:

  • Providing technical support via phone, email, or in-person
  • Troubleshooting hardware and software issues
  • Configuring and maintaining computer systems, printers, and scanners
  • Assisting with laptop/desktop imaging and backups
Requirements

To be successful in this role, you will need:

  • At least 6 years of experience in IT hardware and software support
  • ServiceNow ticketing system experience
  • Experience with laptop/desktop imaging and backups
  • Strong analytical and problem-solving skills
Why Join Us?

Amentum is a dynamic company that values innovation, collaboration, and customer satisfaction. As an IT Support Specialist, you will have opportunities to grow professionally, develop new skills, and contribute to our mission to deliver advanced engineering and technology solutions to address complex challenges in science, security, and sustainability.



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