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Customer Care Associate

2 months ago

Grand Rapids, Michigan, United States Hello West Michigan Full time

Position: Customer Care Associate

Employment Type: Full Time

Company Overview: EPS Security has been a leading provider of security solutions in West Michigan since 1955. From humble beginnings, we have grown into a prominent multi-state organization with over 200 dedicated employees and a loyal customer base exceeding 30,000. Our growth over the past decade has positioned us among the top 30 security providers nationwide, while still maintaining our local roots and commitment to our community.

About the Role: We are currently seeking a skilled individual to join our Customer Care Department. As a vital member of our team, you will play a key role in enhancing customer satisfaction and ensuring seamless service delivery.

Key Responsibilities:

  • Address customer inquiries with professionalism and efficiency.
  • Collaborate with various departments to effectively resolve customer issues and concerns.
  • Identify and generate sales opportunities, handling necessary documentation for additional services.
  • Achieve established sales targets and maintain call handling metrics.
  • Support various operational tasks, including collections calls and administrative duties.

We value our employees and are committed to providing a supportive work environment where you can thrive.