Client Care Specialist

2 weeks ago


Perrysburg, Ohio, United States Comfort Keepers Full time

About the Role:

The Client Care Coordinator is a vital member of the Comfort Keepers team, responsible for delivering exceptional care and support services to our clients. As the first point of contact between clients and our company, you will play a key role in building trust and maintaining relationships with our clients and their families.

Key Responsibilities:

  • Client Needs Assessment: Conduct thorough assessments of client needs to determine the type and duration of services required.
  • Sales and Marketing: Develop and implement sales and marketing plans to drive revenue growth and promote our services to clients and their families.
  • Client Communication: Communicate effectively with clients, caregivers, and other stakeholders to ensure seamless delivery of care services.
  • Regulatory Compliance: Ensure compliance with regulatory requirements and maintain accurate records of client information.
  • Business Growth: Develop and implement strategies to drive business growth and expand our services to meet the needs of our clients.

Key Challenges:

  • Delivering Exceptional Client Experience: Ensure that every client receives a platinum-level experience, despite the challenges of their situation.
  • Driving Business Growth: Develop and implement strategies to drive sustainable business growth and expand our services.
  • Regulatory Compliance: Ensure compliance with regulatory requirements and maintain accurate records of client information.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with clients, caregivers, and other stakeholders.
  • Strong Assessment Skills: Ability to conduct thorough assessments of client needs and develop effective care plans.
  • Business Acumen: Ability to develop and implement sales and marketing plans to drive revenue growth.
  • Regulatory Knowledge: Knowledge of regulatory requirements and ability to maintain accurate records of client information.


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