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Client Care Specialist

2 months ago


Perrysburg, Ohio, United States Comfort Keepers Full time
About the Role

As a Client Care Coordinator at Comfort Keepers, you will play a vital role in ensuring the highest level of care and satisfaction for our clients. This is a dynamic and challenging position that requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Client Onboarding: Develop and implement personalized care plans that meet the unique needs and goals of each client.
  • Client Support: Provide ongoing support and guidance to clients and their families, ensuring they have the resources and information they need to make informed decisions about their care.
  • Care Coordination: Work closely with our care team to ensure seamless delivery of care services, including scheduling, billing, and quality assurance.
  • Client Advocacy: Advocate on behalf of clients to ensure their needs are met and their voices are heard.
  • Business Development: Collaborate with our sales and marketing team to identify new business opportunities and develop strategies to drive growth and revenue.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with clients, families, and care team members.
  • Care Coordination Experience: Proven experience in care coordination, with a strong understanding of care planning, service delivery, and quality assurance.
  • Business Acumen: Strong business skills, with the ability to analyze data, identify trends, and develop strategies to drive growth and revenue.
  • Team Player: Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and care excellence.