Lead Customer Experience Specialist

16 hours ago


Key Largo, Florida, United States Burlington Full time

**Delivering Exceptional Customer Experiences**

Burlington Stores, Inc. is seeking a highly motivated and customer-focused individual to fill the Part-Time Customer Service Lead position.

As a Customer Service Lead, you will play a vital role in creating a positive shopping experience for our customers, addressing their needs promptly, and resolving any issues that may arise.

The ideal candidate will be able to work effectively in a fast-paced environment, possess excellent communication skills, and demonstrate a passion for delivering exceptional customer service.

Key Responsibilities:

  • Demonstrate a thorough understanding of company policies and procedures, ensuring compliance and consistency across the team.
  • Lead by example, promoting a customer-first culture throughout the store.
  • Collaborate with colleagues to drive sales growth, improve customer satisfaction, and enhance overall store performance.
  • Maintain accurate records of customer interactions, using this data to inform future improvements and initiatives.

**Competitive Compensation Package**: Estimated salary range: $18 - $20 per hour, benefits including medical coverage, 401(k) plan, paid time off, sick leave, and eight paid holidays.



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