Customer Service Manager

6 days ago


Key Largo, Florida, United States Burlington Full time

**Become a Key Player in Retail Excellence**

We are seeking an exceptional CUSTOMER SERVICE LEAD to join our team at Burlington Stores, Inc.

This role is ideal for individuals who thrive in fast-paced environments and have strong leadership skills. As the Part-Time Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring associates to provide exceptional, friendly, and professional customer service.

The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and demonstrate a customer-first focus. This position requires flexibility, as it involves working early mornings, nights, weekends, and holidays as required.

Key Responsibilities:

  • Model company core values and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

**Estimated Salary: $18 - $20 per hour**, based on location and market conditions. Benefits include competitive wages, flexible hours, and opportunities for career growth within the company.

Apply today and take the first step towards becoming a key player in retail excellence.



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