Front Desk Representative

12 hours ago


Richmond, Texas, United States Goldfish Swim School - Katy Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Goldfish Swim School - Katy. As the first point of contact for potential and current members, you will be responsible for promoting quality customer service and processing sales and registration transactions.

Key Responsibilities
  • Answer telephones, respond to inquiries, take messages, and screen and direct phone calls in a professional manner.
  • Conduct sales calls for prospective members and process student registrations using effective sales/customer service techniques.
  • Schedule and manage birthday/pool parties, supervise birthday party staff, and resolve customer concerns/complaints using a professional approach.
  • Assist clients with purchases of merchandise and vending, greet parents and students as they report to the front desk, and check in students on the attendance tracking system.
  • Maintain cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area, and update informational displays with accurate and timely promotions and literature.
  • Make collection calls to resolve open account problems, prepare twice daily student lesson schedules for use by instructors and management staff, and enforce safety rules and regulations to prevent accidents.
  • Cross train for understanding of Swim Instruction and Curricula, and maintain CPR, First Aid, and AED certifications.
Requirements
  • High school diploma or GED, some college education preferred.
  • Two years previous customer service and/or administrative office experience required.
  • Intermediate level computer skills required using Word, Excel, and other software systems.


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