Customer Engagement Specialist

1 week ago


Alcoa, Tennessee, United States Massage Envy Full time

Position Overview:

Embark on a Rewarding Career Journey
At Massage Envy, we are dedicated to fostering an environment where you can thrive while assisting clients in achieving their wellness goals.

Are you enthusiastic about providing exceptional service? Our team is focused on creating a welcoming atmosphere and enhancing the overall experience for our clients. Together, we aim to expand our community and support individuals on their path to wellness.

Compensation & Benefits:

  • Hourly wage ranging from $14.00 to $15.00, complemented by performance bonuses and commissions.
  • Comprehensive healthcare options, including medical, dental, and vision coverage.
  • Retirement savings plan (401(k)).
  • Paid time off for full-time team members.
  • Incentives for employee referrals.
  • Access to an Employee Assistance Program.
  • Flexible scheduling to promote work-life harmony.
  • Extensive training on products and services.
  • Discounts on services and merchandise.

Ideal Candidates:

  • Possess a high school diploma (or equivalent) and have prior experience in retail or sales (preferred).
  • Exhibit strong analytical skills, proficiency in mathematics, and computer literacy, along with the ability to manage multiple tasks.
  • Demonstrate excellent interpersonal skills and the ability to build positive relationships with clients.
  • Have a passion for holistic wellness and a foundational understanding of massage and skincare services.

Daily Responsibilities:

  • Deliver exceptional customer service, ensuring every client feels valued and appreciated.
  • Educate clients on the benefits of comprehensive wellness, promote new and enhanced services, and facilitate bookings for future appointments.
  • Assist in maintaining clinic operations by welcoming clients, managing appointment schedules, handling phone inquiries, and addressing client questions.
  • Contribute to client retention and growth through both in-person interactions and outreach via phone or email.

Work Environment & Support:

  • Leadership committed to your professional development.
  • Recognition programs, including awards for outstanding performance.
  • A supportive community that values diversity and encourages knowledge sharing.

If you are eager to be part of a dynamic team that shares your commitment to wellness, we look forward to connecting with you.



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