Customer Service Advocate

2 months ago


Alcoa, Tennessee, United States Harper Auto Wash Full time
Position Overview

At Harper Auto Wash, our Car Wash Associates are essential in delivering exceptional customer interactions. This role demands a true enthusiasm for customer service, a cheerful demeanor, and genuine authenticity. We are not merely seeking individuals to clean vehicles; we are cultivating a vibrant, energetic team dedicated to outstanding customer experiences.

If you are passionate about providing remarkable customer service daily in a modern car wash setting, we encourage you to consider this opportunity. Our company is expanding and offers a range of exciting career paths.

Work Environment
This position operates within a climate-controlled facility, ensuring comfort while performing duties.

Employee Benefits
  • Comprehensive Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Short and Long-Term Disability Insurance
  • Employer-Funded Life Insurance
  • Paid Holidays and Vacation
  • Paid Sick Leave
  • Paid Time Off for Birthdays
  • Training Compensation
  • Career Advancement Opportunities
  • Closed on Sundays
  • Support for a Healthy Work-Life Balance
Key Responsibilities
  • Delivering exceptional customer service, attentiveness, and a positive attitude are vital for success in this role.
  • Welcome each customer with a warm smile and engage with members personally.
  • Exhibit a proactive, positive attitude and a commitment to exceeding customer expectations.
  • Safely guide customers into the wash area while following established protocols.
  • Conduct thorough interior cleaning services, including vacuuming and window care, with meticulous attention to detail.
  • Regularly assess the quality of work and promptly report any concerns to management.
  • Work collaboratively with team members to ensure smooth operations.
  • Follow all safety guidelines and maintain a tidy work environment.
  • Perform additional tasks as needed to enhance the customer experience.
Qualifications
  • Outstanding customer service abilities and a naturally friendly, outgoing character.
  • Capacity to work efficiently in a fast-paced setting.
  • Strong attention to detail and dedication to high-quality service.
  • Excellent communication skills and professionalism in customer interactions.
  • Possession of a valid driver's license.
About Harper Auto Wash
The Harper name has stood for quality since its inception, with a commitment to customer satisfaction evident in our award-winning service and state-of-the-art facilities. We pride ourselves on creating a world-class experience for every customer.

We are an equal opportunity employer and prohibit discrimination or harassment based on any protected characteristic.

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