Customer Service Advocate

2 months ago

Alcoa, Tennessee, United States Harper Auto Wash Full time
Position Overview

At Harper Auto Wash, our Car Wash Associates serve as the essential link between our brand and our valued customers, playing a vital role in delivering exceptional customer service. To thrive in this position, one must possess a true enthusiasm for customer interaction, a positive demeanor, and a genuine approach to service. We are not merely seeking individuals to clean vehicles; we are assembling a dynamic, high-energy team that is passionate about enhancing customer experiences.

If you are excited about the prospect of providing outstanding customer service in a modern car wash setting, we encourage you to consider this opportunity. Our organization is expanding and offers numerous exciting career paths.

Work Environment
This role is situated in a climate-controlled facility, ensuring a comfortable working atmosphere.

Employee Benefits
  • Comprehensive Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Short and Long-Term Disability Insurance
  • Employer-Funded Life Insurance
  • Paid Holidays and Vacation
  • Paid Sick Leave
  • Birthday Leave
  • Paid Training Programs
  • Opportunities for Career Advancement
  • Closed on Sundays
  • Support for a Healthy Work-Life Balance
Key Responsibilities
  • Delivering exceptional customer service, characterized by attentiveness, positivity, and authenticity, is essential for success in this role.
  • Welcome each customer with a warm smile and greet returning members by name as they enter the cleaning area.
  • Exhibit a proactive attitude and a commitment to exceeding customer expectations.
  • Safely guide customers into the wash area, adhering to established procedures.
  • Perform thorough interior cleaning tasks, including vacuuming and window washing, with meticulous attention to detail.
  • Continuously assess the quality of services rendered and promptly report any concerns to the supervising manager.
  • Work collaboratively with team members to ensure an efficient and seamless operation.
  • Follow all safety guidelines and maintain a tidy, organized workspace.
  • Undertake additional tasks as needed to enhance the overall customer experience.
Qualifications
  • Outstanding customer service abilities and a naturally friendly, engaging personality.
  • Capacity to work efficiently in a fast-paced environment.
  • Strong attention to detail and a dedication to delivering high-quality results.
  • Excellent communication skills, with the ability to interact professionally with customers.
  • A valid driver's license is required.
About Harper Auto Wash
The Harper name has represented quality since 1981, when Tom Harper established dealerships for Porsche, Audi, and Jaguar in Knoxville. Over the years, Harper has grown to encompass seven dealerships, thirteen franchises, and a certified collision center, each tailored to meet the diverse needs of drivers while maintaining the highest standards in sales and service. The Harper family of dealerships prioritizes customer satisfaction, as evidenced by our exceptional staff, state-of-the-art facilities, and numerous accolades in both sales and service. Harper...Where excellence is always the standard.

We are committed to equal opportunity employment and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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