Customer Service Strategist

3 days ago


Kansas City, Missouri, United States CONEXON Full time

At Conexon, we are committed to bridging the digital divide in Rural America. As a Customer Service Strategist, you will play a vital role in ensuring our customers receive exceptional service. Your primary responsibility will be to verify addresses and schedule the installation of broadband and telephone services for commercial and residential customers.

We are looking for a highly motivated individual with excellent problem-solving skills, active listening skills, and a strong attention to detail. You will work closely with our team to ensure customer expectations are met. In this fast-paced environment, you will have the opportunity to multitask between systems, adapt to change, and use your analytical thinking to resolve complex issues.

The ideal candidate will have an Associate's degree in a business discipline and 1-2 years of experience in customer service or technical support. Experience with billing and pricing, workforce management systems, and GIS is a plus. We offer a competitive salary of $50,000 - $60,000 per year, depending on experience, and a comprehensive benefits package, including paid time off, health insurance, and retirement benefits.



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