Market Data Support Engineer

6 days ago


New York, New York, United States Syntricate Technologies Full time
Job Description

We are seeking a skilled Market Data Support Analyst to join our team at Syntricate Technologies.

  • Provide technical support for market data infrastructure and customers, ensuring efficient delivery of data to and from major vendors.
  • Deliver high-quality customer service, addressing reported issues promptly and professionally.
  • Manage and prioritize incident management and request queues, collaborating with global teams for timely resolution.
  • Perform data entry for customer data onboarding and classification of financial instruments, ensuring accuracy and compliance.
  • Monitor and troubleshoot data systems, utilizing Linux & Windows skills to interrogate log files and collaborate with network and infrastructure teams.
  • Generate weekly incident and request reports to track performance and identify areas for improvement.

Requirements:

  • Bachelor's degree in a relevant field with a strong understanding of financial markets and market data.
  • 2+ years of experience in supporting market data infrastructure.
  • Excellent problem-solving skills and ability to resolve issues in a timely manner.
  • Customer service expertise and strong communication and interpersonal skills for effective collaboration with internal teams and clients.
  • Experience with electronic trading platforms in Fixed Income or Foreign Exchange.
  • SQL skills to query databases for large historical datasets.
  • Scripting skills, including Python, Shell scripts, and PowerShell.
  • Familiarity with time series databases like OneTick or KDB, and monitoring systems, like ITRS.

Apply now if you have the required skills and experience



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