Site Operations Manager

2 weeks ago


Lexington KY USA, United States Epiq Full time

Job Title: Site Supervisor

Job Summary:

The Site Supervisor is a key member of our team, responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. This role requires strong leadership and communication skills, as well as the ability to motivate and develop a team of employees.

Key Responsibilities:

  • Client Liaison: Serve as the principal liaison between employees and clients, ensuring seamless communication and exceptional service.
  • Team Supervision: Supervise and delegate tasks to the team to ensure productivity goals are met and client service is exceptional.
  • Operational Efficiency: Continuously look for opportunities to increase the efficiency of operations and improve service delivery.
  • Service Development: Seek opportunities to increase services and make recommendations to key contacts.
  • Product Knowledge: Demonstrate proficiency in explaining products, services, turnaround times, delivery schedules, and guarantees to clients.
  • Recruitment and Training: Recruit and interview potential candidates for available positions at the site, and hire, train, supervise, evaluate, and develop all personnel assigned to the site.
  • Scheduling and Productivity: Schedule personnel to ensure compliance with performance standards and ensure contracted hours of operation are covered without incurring overtime.
  • Reporting and Analysis: Assist the Manager with tracking productivity and collecting information necessary to provide leadership and clients with monthly reports.

Qualifications and Requirements:

  • Education: High School Diploma or equivalent; Associate Degree preferred.
  • Experience: Previous supervisor experience in a client service-oriented field, preferably mail/copy/print production.
  • Skills: Detail-oriented with good attention to detail, good verbal and written communication skills, strong initiative, ability to work independently with minimal direct supervision, and ability to lead others in a professional manner.
  • Technical Skills: Working knowledge of Microsoft products, including MS Word, Excel, and Outlook.
  • Physical Demands: Ability to walk, bend, kneel, stand, or sit for an extended period of time.
  • Work Schedule: Monday - Friday, 5 days a week.

Compensation: The compensation range for this role is $20.22 to $25.88 USD per hour, and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Epiq's Commitment to Diversity and Inclusion: Epiq is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates and are proud to be an inclusive and supportive employer.


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