IT Support Specialist
4 weeks ago
Job Summary:
Dedicated IT is seeking a highly skilled and motivated IT Support Technician II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and collaborating with our team to deliver top-notch service.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop sessions
- Resolve complex technical issues, including hardware and software troubleshooting
- Collaborate with our team to deliver top-notch service and meet client expectations
- Document technical issues and resolutions in our ticketing system
- Participate in on-call rotations and provide after-hours support as needed
- Stay up-to-date with industry trends and technologies to provide the best possible support to our clients
Requirements:
- 2-3 years of experience in a help desk or technical support role
- CompTIA A+, Network+, and Security+ certifications (or equivalent experience)
- Experience with Windows, Mac OS, and mobile devices
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Perks:
- Comprehensive benefits package
- 401K plus company match
- 9 paid company holidays
- 3 weeks PTO + 1 week sick leave + other circumstantial leave benefits
- Opportunities for growth and development
Equal Employment Opportunity:
Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
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