Customer Support Specialist

5 days ago


Kenosha, Wisconsin, United States Alfa Laval Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our Hygienic Fluid Handling team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service, maximizing sales opportunities, and developing strong professional relationships with our channels and outside sales teams.

Key Responsibilities

  • Develop and maintain strong relationships with internal and external customers
  • Enter orders and create quotes independently
  • Respond to customer inquiries regarding product availability, cost, lead time, transportation, and delivery information
  • Follow up on quotations to maximize sales opportunities
  • Utilize backlog reports to ensure timely invoicing and proper order dating
  • Manage returned goods and credit/debit transactions
  • Actively contribute to problem identification and resolution processes
  • Assist Accounts Payable/Receivable with processing payment credits/debits and provide proof of delivery

Requirements

  • Strong customer service orientation and sense of urgency
  • Ability to prioritize and manage multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • Skill in maintaining customer relationships in strained/stressful situations
  • Strong team player
  • Proven attention to detail and follow-up skillset
  • Strong working knowledge of Microsoft Office and Email systems
  • Ability to collect information from and work in multiple systems and programs efficiently

About Alfa Laval

Alfa Laval is a world leader in heat transfer, separation, and fluid handling solutions. We have a strong commitment to innovation, sustainability, and customer satisfaction. Our team is passionate about making a difference and creating value for our customers, people, and planet.

We offer a challenging and rewarding work environment, competitive compensation and benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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