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Customer Support Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our Hygienic Fluid Handling team, you will be responsible for providing exceptional customer service and support to our internal and external customers.
Key Responsibilities
- Develop strong professional relationships with our channels and outside sales teams
- Independently enter orders and create quotes
- Respond to inquiries regarding product availability, cost, lead time, transportation, and delivery information
- Follow up on quotations to maximize sales opportunities
- Utilize backlog report daily to assure invoicing is timely and orders are properly dated
- Manage the returned goods process
- Review, validate, and track all credit/debit transactions between internal organizations
- Receive, log, and manage customer claims and warranties
- Actively contribute to problem identification and resolution processes
- Assist Accounts Payable/Receivable with processing payment credits/debits, provide proof of delivery to ensure proper payment of invoices, receive POs
Requirements
- Strong customer service orientation and sense of urgency
- Ability to prioritize and manage multiple tasks simultaneously
- Excellent communication and interpersonal skills
- Skill in maintaining customer relationships in strained/stressful situations
- Strong team player
- Proven attention to detail and follow-up skillset
- Strong working knowledge of Microsoft Office and Email systems
- Ability to collect information from and work in multiple systems and programs efficiently
- Strong desire to learn and grow within the organization
- Product Knowledge (Installation material, Pumps, Valves, Tank Equipment, Automation), helpful
- Previous customer service experience with industrial or technical products, helpful
About Us
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
How to Apply
To apply for this position, please use the following URL: [insert URL]
