Customer Support Specialist

3 days ago

Kenosha, Wisconsin, United States Alfa Laval Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Hygienic Fluid Handling team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service, maximizing sales opportunities, and developing strong professional relationships with our channels and outside sales teams.

Key Responsibilities

  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded
  • Maximize sales opportunities by effectively communicating product information and features to customers
  • Independently enter orders and create quotes, ensuring timely and accurate processing
  • Respond to customer inquiries regarding product availability, cost, lead time, transportation, and delivery information
  • Follow up on quotations to maximize sales opportunities and ensure customer satisfaction
  • Utilize backlog reports to ensure timely invoicing and proper order dating
  • Manage returned goods process, including receiving, logging, and managing customer claims and warranties
  • Review, validate, and track all credit/debit transactions between internal organizations
  • Actively contribute to problem identification and resolution processes
  • Assist Accounts Payable/Receivable with processing payment credits/debits and provide proof of delivery to ensure proper payment of invoices

Requirements

  • Strong customer service orientation and sense of urgency
  • Ability to prioritize and manage multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • Skill in maintaining customer relationships in strained/stressful situations
  • Strong team player
  • Proven attention to detail and follow-up skillset
  • Strong working knowledge of Microsoft Office and Email systems
  • Ability to collect information from and work in multiple systems and programs efficiently
  • Strong desire to learn and grow within the organization
  • Product Knowledge (Installation material, Pumps, Valves, Tank Equipment, Automation), helpful
  • Previous customer service experience with industrial or technical products, helpful

About Alfa Laval

Alfa Laval is a world leader within the key technology areas of heat transfer, separation, and fluid handling. Our company was founded on a single brilliant invention, and innovation remains at the heart of everything we do. With more than 3700 patents, we provide worldwide solutions in areas that are vital to society both today and for the future.

What We Offer

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

Alfa Laval's Commitment to Diversity and Inclusion

We are an EEO/Vet/Disabled Employer and are committed to creating a diverse and inclusive workplace based on care and empowerment. We believe that our differences are what make us stronger and more innovative, and we strive to create an environment where everyone feels valued and respected.

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