Customer Support Specialist

2 days ago


Kenosha, Wisconsin, United States Alfa Laval Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Hygienic Fluid Handling team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service, maximizing sales opportunities, and developing strong professional relationships with our channels and outside sales teams.

Key Responsibilities

  • Develop and maintain strong relationships with internal and external customers to ensure timely and effective resolution of customer inquiries and issues.
  • Enter orders, create quotes, and follow up on quotations to maximize sales opportunities.
  • Utilize backlog reports to ensure timely invoicing and proper dating of orders.
  • Manage returned goods, review and validate credit/debit transactions, and receive, log, and manage customer claims and warranties.
  • Actively contribute to problem identification and resolution processes, and assist Accounts Payable/Receivable with processing payment credits/debits and providing proof of delivery.

Requirements

  • Strong customer service orientation and sense of urgency.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong team player with a proven attention to detail and follow-up skillset.
  • Strong working knowledge of Microsoft Office and Email systems.
  • Ability to collect information from and work in multiple systems and programs efficiently.

About Alfa Laval

Alfa Laval is a world leader in heat transfer, separation, and fluid handling solutions. We are committed to accelerating success for our customers, people, and planet. Our company was founded on a single brilliant invention, and innovation remains at the heart of everything we do. With more than 3700 patents, we provide worldwide solutions in areas that are vital to society both today and for the future.

What We Offer

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.



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