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Bilingual Customer Service Agent

2 months ago

Lubbock, Texas, United States Perdue Brandon Fielder Collins and Mott' LLP Full time


Perdue Brandon Fielder Collins & Mott LLP is a distinguished law firm established in Amarillo, Texas, recognized for its expertise in collection services and legal representation for governmental bodies.

Our clientele encompasses various entities including school districts, municipalities, counties, hospital districts, appraisal districts, and other governmental organizations.

With a commitment to growth, Perdue Brandon operates 15 primary offices across Texas and several satellite locations in Texas, Oklahoma, and Florida, serving clients in nine states.


Position Overview:
As a high-volume collection firm, PBFCM fosters a professional yet relaxed work atmosphere.

We are currently seeking a dedicated full-time team member for our Collections Department to aid in the recovery of overdue fines and fees through diverse communication methods and potential legal preparations.


Compensation:
Our Call Center Representatives receive a competitive hourly wage of $15.00.

Key Responsibilities:
• Handle a substantial volume of incoming phone inquiries
• Initiate outbound calls to account holders
• Document correspondence sent, received, or needing further action in the account management system
• Conduct research for owner contact details as necessary
• Achieve daily, weekly, and monthly performance targets
• Maintain accountability for call quality, attendance, and adherence to the work schedule

Experience Requirements:
• Previous office experience is preferred
• Experience in a legal office, collections setting, or tax office is advantageous
• Customer service experience is preferred

Educational Requirements:
• High School diploma or equivalent is required
• Some college education is preferred

Skills and Competencies:

Essential Skills:
• Excellent oral and written communication abilities
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook
• Capacity to meet deadlines, work under pressure, and prioritize tasks
• Keen attention to detail
• Ability to work independently
• Strong multitasking capabilities
• Reliability and punctuality

Preferred Skills:
• Decision-making capabilities
• Conflict resolution skills
• Ability to perform under pressure
• Adaptability and teamwork

Work Environment:

This role entails:
• Prolonged periods of sitting at a computer
• Frequent use of a headset and phone communication
• On-the-job training
• Annual performance evaluations

If you possess strong phone skills and exceptional customer service abilities, we encourage you to consider this opportunity to join our team.