Customer Service Representative
4 weeks ago
Job Summary
The TRUNO Company is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for receiving and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Provide exceptional customer service to both internal and external customers.
- Answer and direct incoming calls to the appropriate personnel.
- Create support tickets from incoming calls and electronic communications.
- Escalate calls as necessary and diffuse customer complaints.
- Make outgoing calls and electronic communications to Service Technicians.
- Multi-task with accuracy and maintain a high level of productivity.
Requirements
- High School Diploma or equivalent.
- Minimum of one year of experience in a telephone call center.
- Familiarity with Microsoft Office.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications
- Dispatch experience.
- Bilingual.
About TRUNO Company
TRUNO Company is a leading provider of customer service solutions. We are committed to delivering exceptional service to our customers and providing a positive work environment for our employees.
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