Bilingual Customer Service Representative

2 weeks ago


Lubbock, Texas, United States DIRECT AUTO INSURANCE COMPANY Full time

Job Description

This is an exciting opportunity to join our team as a Customer Support Specialist at Direct Auto Insurance Company. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service, assisting customers with their insurance needs, and helping to drive business growth through sales and marketing activities.

Key Responsibilities:

  • Provide excellent customer service to customers via phone, email, and in-person
  • Assist customers with their insurance needs, including answering questions, resolving issues, and providing quotes
  • Help to drive business growth through sales and marketing activities, including making outbound calls and visiting customers in their homes
  • Work closely with our sales team to identify and pursue new business opportunities
  • Monitor key competitors in the local market area and make suggestions on initiatives that could improve Direct Auto's position in the marketplace

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet sales and customer service targets
  • Strong computer skills and working knowledge of MS Office applications
  • Property/Casualty license preferred but not required

What We Offer:

  • Competitive hourly rate of $15-$18 per hour
  • Opportunity to work in a dynamic and fast-paced environment
  • Comprehensive training program to help you succeed in your role
  • Opportunity to advance your career in sales and customer support

Why Join Us:

At Direct Auto Insurance Company, we are committed to providing our customers with exceptional service and support. We are a company that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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