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Customer Service Representative

4 weeks ago

Lubbock, Texas, United States TRUNO Company Full time

Job Summary

The TRUNO Company is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for receiving and resolving customer inquiries in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service to both internal and external customers.
  • Answer and direct incoming calls to the appropriate personnel.
  • Create support tickets from incoming calls and electronic communications.
  • Escalate calls as necessary and diffuse customer complaints.
  • Make outgoing calls and electronic communications to Service Technicians.
  • Multi-task with accuracy and create manager cards as requested.
  • Send out supply order invoices and perform additional duties as needed.

Requirements

  • High School Diploma or equivalent.
  • Minimum of one year of experience in a telephone call center.
  • Dispatch experience is preferred.
  • Familiarity with Microsoft Office is required.
  • Ability to work both individually and as part of a team.
  • Basic computer skills and excellent oral and written communication skills are required.
  • Ability to type 40 wpm or better and multi-task in a fast-paced environment.

Preferred Qualifications

  • Bilingual.