Customer Service Installation Specialist
2 weeks ago
A reputable organization is seeking a Customer Service Installation Specialist to enhance their operations.
Key Responsibilities:
- The Customer Service Installation Specialist will oversee customer and division support through various communication channels to guarantee that installations are executed as per agreements, and all necessary documentation is available in the CRM for billing purposes, ensuring overall client satisfaction.
- Assist divisions by liaising with clients and subcontractors throughout the installation process.
- Adhere to established policies and procedures to verify documents and information in the system to assist the billing team.
- Conduct follow-ups with clients post-installation to secure final payments and/or required documents for invoicing.
- Manage all incoming calls to ensure prompt resolution of inquiries.
- Communicate effectively with divisions regarding any additional services required upon installation completion or if further documents and/or data are needed in the system.
Required Qualifications:
- Minimum of 1 year experience utilizing a multi-line phone system.
- At least 3 years of experience in providing customer service via phone.
- Ability to confidently request payment over the phone.
- Bilingual proficiency in Spanish is advantageous.
- Proficient in Microsoft Office Suite.
- High school diploma or equivalent is required.
Work Schedule:
- Monday to Friday with a Saturday rotation every 6-8 weeks.
- Initial training from 9:30 AM to 6 PM, followed by a schedule of 10:30 AM to 7 PM.
About TEKsystems:
We are partners in transformation, assisting clients in activating ideas and solutions to leverage new opportunities. With a workforce of 80,000, we collaborate with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work with forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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