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In-Office Customer Support Specialist
2 months ago
Join a Leading Outdoor Apparel Company
We are seeking a dedicated Customer Support Specialist to enhance our operations and assist our valued customers during the busy season.
Position Type: Onsite Role
Compensation: Competitive pay structure after initial training period
Contract Duration: Temporary position with potential for long-term employment based on performance and business requirements.
Training:
The initial training period consists of three weeks in a classroom environment, followed by practical experience on the job. Attendance during training is crucial.
Responsibilities:
- Deliver outstanding customer service through effective communication via phone and email.
- Demonstrate strong negotiation skills to address customer concerns while adhering to company policies.
- Assist customers with account management, billing inquiries, and payment processing.
- Resolve customer issues efficiently and effectively.
- Make informed decisions regarding customer assistance, both financial and non-financial.
- Continuously update knowledge on product offerings and service changes.
- Exhibit active listening skills, showing empathy and patience in all interactions.
- Handle a high volume of inquiries, responding to product-related questions and providing tailored solutions.
Qualifications:
- Minimum of 1 year of experience in customer service.
- Proficient in computer applications, particularly Microsoft Office.
- Possess a friendly and approachable demeanor.
- Capable of managing challenging conversations with professionalism.
Experience Level: Entry Level
About TEKsystems:
We are committed to driving transformation for our clients, helping them seize new opportunities in a rapidly evolving landscape. With a team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Solutions, we partner with innovative leaders to foster change. TEKsystems is proud to be an equal opportunity employer, welcoming applications from all qualified individuals.
