Lead HR Advisor Employee Relations Specialist

1 week ago

Boise, Idaho, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering our customers to thrive in a rapidly changing world.

The Role

We are seeking a highly skilled and experienced Lead HR Advisor to join our Employee & Labor Relations Center of Excellence. As a trusted advisor, you will provide expert guidance and support to employees and leaders, helping to resolve complex issues and drive business outcomes.

Main Responsibilities
  • Provide candid, unbiased, and solutions-based counsel to employees and leaders, focusing on supporting a dynamic sales employee population or general business unit support.
  • Guide leaders and business partners on Lumen's Core Principles, leadership strategies, and best practices.
  • Coach leaders to improve leadership abilities, relationships among teams/individuals, and interpersonal communications, including conflict resolution and positive performance optimization.
  • Provide expert advice and support on employee relations issues, conducting thorough investigations of complaints and ensuring fair and consistent application of policies.
  • Utilize data, artificial intelligence tools, and other established best practices to inspire and foster continuous impactful improvement.
Additional Responsibilities
  • Demonstrate candor, poise, professionalism, and executive presence to field difficult questions from teammates and leaders, discussing difficult issues with candor and kindness.
  • Demonstrate a broad understanding of core HR disciplines, including general HR acumen, compensation, employee relations, and HR consulting/advising, applying it in support of business and people priorities.
  • Ensure legal compliance of HR state and federal regulations and applicable employment laws.
  • Demonstrate a change management mindset, identifying opportunities to enhance the employee experience through education, process improvement, and innovative ideas, offering potential solutions to drive greater stakeholder satisfaction.
  • Utilize data to assist in decision making and recommend opportunities to improve practices.
What We Look For in a Candidate
  • Experience in working with sales segments.
  • Minimum of 6 years of Human Resources experience with a strong understanding of employee relations and employment law.
  • Ability to be resilient and remain professional under pressure when partnering with senior-level leaders and complex issues.
  • Expertise in conflict resolution, understanding the nuances of each situation to ask insightful, probing questions, providing guidance and counsel that results in a positive outcome and impact to organization goals and values.
  • Ability to effectively work independently and identify when to engage additional resources or escalate when appropriate.
  • Ability to hold yourself accountable to set priorities, manage multiple responsibilities, and deliver against deadlines.
  • Ability to assist peer groups to contribute to the overall success of the organization.
  • Expert interpersonal and collaboration skills with experience dealing at all levels within an organization.
  • Strong ability to influence stakeholders at all levels of the organization to guide decisions while acting with integrity.
  • Expert verbal, written, and presentation communication skills.
  • Exceptional analytical, critical thinking, problem-solving, decision-making, and negotiating skills with the ability to understand and contextualize broad and complex HR issues.
  • Proficiency in HR software and Microsoft Office Suite.
  • Self-sufficient learner with intellectual curiosity and take initiative for your own growth and development.

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