General Manager

5 days ago


Phoenix, Arizona, United States Community Choice Financial Family of Brands Full time
Job Title: General Manager

As a General Manager at Community Choice Financial Family of Brands, you will be responsible for overseeing the success of your store and team. Your primary goal will be to set high performance and customer service standards, provide ongoing coaching and training to your team, and ensure adherence to quality standards and local laws.

Key Responsibilities:
  • Coach, lead, and develop all store employees to achieve new business and store growth.
  • Lead local marketing strategies, use business-to-business partnership opportunities, and host community events to drive growth and revenue.
  • Enforce adherence to quality standards, procedures, and local laws.
  • Supervise office security, cash management, and loss prevention.
  • Examine, evaluate, and process loan/pawn applications and transactions.
  • Participate in audits and compliance reviews.
  • Develop work schedules and ensure store is staffed for optimal performance.
  • Handle complex customer situations with integrity and professionalism.
  • Maintain internal and external store appearance and address facilities needs.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum two years of experience in a supervisory or leadership role in retail, financial, or related industries.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Valid driver's license, auto insurance, and personal vehicle.
  • Background check required.
What We Offer:
  • A comprehensive General Manager training program.
  • Access to a robust learning management system.
  • Performance-based bonus plan and pathways to career advancement.
  • Multiple coverage choices for medical insurance.
  • Traditional 401(k) and Roth 401(k) Retirement plan.
  • Company-Sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans.
  • Paid Time Off.

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