General Manager

1 week ago


Phoenix, Arizona, United States VITAS Healthcare Full time
Job Description

VITAS Healthcare is seeking a highly skilled and experienced General Manager to lead our Care Connection Center operations. As a key member of our leadership team, you will be responsible for ensuring the highest level of customer service and operational excellence in our 24/7 environment.

Key Responsibilities:
  • Leadership and Management: Lead and direct regional Intake and Telecare operations, and their supporting training and quality team members.
  • Strategic Planning: Develop and implement strategic plans to achieve operational objectives, including customer service, quality, and financial performance.
  • Customer Service: Directly manage and evaluate the quality and resolution of inbound and/or outbound customer service calls and email communications related to patient care.
  • Financial Management: Oversee financial management, employment process, payroll, clinical staff, human resource policy, and staff development/retention.
  • Operational Excellence: Monitor system performance, identify and resolve operations problems, and manage process improvement and quality assurance programs.
Requirements:
  • Experience: Five or more years related experience managing an Operations team in a 24/7 environment. Call Center management/healthcare experience preferred.
  • Education: Bachelor's degree in business administration or related field from an accredited college or university or the international equivalent required.
  • Skills: Proven success in developing strategic plans and attaining goals in a fast-paced, dynamic environment. Skilled in effective financial management, customer service, and leadership development.
About Us:

VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others.

We offer a competitive compensation package, including health, dental, vision, life, and disability insurance, as well as a 401(k) plan with numerous investment options and a generous company match. We also offer tuition reimbursement, paid time off, and an employee assistance program.


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