Automotive Sales Specialist

21 hours ago


Mentor, Ohio, United States Mr. Tire Auto Service Centers Full time
Job Description

The Guest Care Specialist role is a key position in our team, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, and presenting needed services.

Responsibilities:
  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • Provide a superior Guest Care experience, assisting in driving sales and contributing to the growth of the business.
  • Under the direction of management, assist in various aspects of guest care, work order completion, and register assistance.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws.
Qualifications:
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
Work Environment & Physical Requirements:

This job operates in an automotive shop environment, with exposure to moderate noise levels, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following tasks:

  • Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Benefits:
  • Paid vacation and holidays for Full Time teammates.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full time teammates.


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