Customer Service Associate

5 days ago


Wichita Falls, Texas, United States Mass Markets Full time
Mass Markets
Job Overview

As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a courteous and professional manner.
  • Research systems to find missing information and coordinate with other departments as needed.
  • Accurately document and process customer claims in appropriate systems.
  • Provide excellent customer service and ensure customer satisfaction.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong customer service skills and a passion for delivering excellent customer experiences.

Hiring is ongoing at Mass Markets, and we encourage interested candidates to apply.



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