Customer Service Associate

4 weeks ago


Wichita Falls, Texas, United States Mass Markets Full time
Customer Service Representative

At Mass Markets, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Utilize problem-solving skills to ensure first call resolution and improve customer satisfaction.
  • Collaborate with internal teams to resolve complex issues and provide seamless support.
  • Accurately document and process customer claims in our systems.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology to resolve customer issues.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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