Salesforce Administrator
1 month ago
At Spring Health, we're revolutionizing mental healthcare by removing barriers that prevent people from getting the help they need. As a Salesforce Administrator, you'll play a critical role in supporting our existing admin team in managing and customizing the Salesforce platform to meet the organization's needs.
Key Responsibilities- Manage and customize the Salesforce platform to meet the organization's needs
- Support the existing admin team in user management, data security, system maintenance, process automation, reporting, and ensuring the platform's optimal performance
- Work in partnership with other admins on cross-functional builds and system maintenance
- Create and improve automations in Salesforce (Flows, CRM-Analytics Data Manager, etc.)
- Support the systems team on Rev Org tools that integrate with Salesforce and in-house proprietary tools
- Collaborate with data foundations and business intelligence teams on data architecture that impacts other reporting systems
- Manage and improve the overall data architecture across standard and custom objects and documenting data flow between systems
- Provide administrative support for a high volume of Salesforce ad-hoc requests through SFDC Cases and Asana
- Manage security and governance regarding profiles, roles, permissions, sharing rules
- Translate business requirements into technical requirements for Salesforce development
- Perform database maintenance tasks, including bulk updates, deduplication, and other cleansing
- 80%+ On-Time Delivery of the Systems Roadmap (excluding intentional deprioritization)
- Approved Support Tickets resolution time < 2 business days
- 15% improvement on Salesforce CSAT score
- 2+ years of experience with Salesforce administration (ideally with the Salesforce Administrator certification)
- Required understanding of Salesforce data infrastructure, process automation, reporting, security, and data management
- Experience with Gong, Hubspot, Outreach, ZoomInfo, RingLead, SalesNavigator, Looker, or Xappex G-Connector is a plus
- Proficiency in data analysis and formulas in Google Sheets or Excel (VLookup, Avg/Sum/Count)
- Aptitude for proactively identifying ways to improve systems and processes
- Attention to detail and ability to identify discrepancies in data and gaps in process
- Fast learner comfortable adapting to new processes and technology
- Strong written and verbal communication skills
- Excellent project and time management abilities
- Excellent organizational and documentation skills
- Competitive salary range: $86,000 - $106,250
- Stock options and benefits
- Health, dental, vision benefits
- Individual One Medical account
- Flexible paid time off
- Access to Gympass
- Spring Renewal: four-week, fully paid sabbatical leave after four years of service
- Four-4.5 months of fully paid parental leave
- Access to fertility care support
- Employer-sponsored 401(k) match
- Professional development reimbursement
- Donation matching
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