Senior Salesforce Architect

2 days ago


New York, New York, United States Altruist Full time

At Altruist, we're seeking a highly skilled Salesforce Architect to join our Customer Operations Team. As a key member of our team, you'll be responsible for designing and implementing best-practice deployment procedures to increase data, permissions, and automation accuracy.

Key responsibilities include:

  • Acting as the principal architect and primary administrator of our Salesforce instance
  • Implementing innovative solutions to drive operational excellence across Sales, CS, and Operations
  • Refining and optimizing the customer experience by implementing revisions to our community site, in-app widgets, telephony system, and other channels
  • Ensuring Salesforce is secure and compliant at all times

Requirements include:

  • 10+ years as a Salesforce administrator
  • Certified Salesforce Administrator
  • ~5+ years administrating a Service Cloud instance
  • ~ Experience administrating Service Cloud Voice via Amazon Connect
  • Expert Excel skills (formulas and pivot tables)

We offer a competitive benefits package, including premium healthcare, dental, and vision insurance plans, 401k savings plan with matching contributions and immediate vesting, flexible PTO, and professional growth and development opportunities.



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