Senior Salesforce Administrator

3 days ago


New York, New York, United States Norstella Full time
About the Role

We are seeking an experienced Senior Salesforce Administrator to join our team at Norstella. As a key member of our team, you will be responsible for the availability, configuration, and modification of the Salesforce ecosystem to support our growing and evolving business needs.

Key Responsibilities
  • Interface with team members, business leaders, and other stakeholders to gather, understand, and translate requirements for various projects and initiatives.
  • Design, build, and implement scalable solutions using tools such as custom objects, applications, processes, and flows.
  • Create and maintain reports and dashboards, and contribute to the analysis of the output.
  • Manage all users, permissions, and other security controls in Salesforce and related applications.
  • Adhere to internal DevOps processes and controls ensuring the robustness of the Salesforce test and release process.
  • Author and maintain system-related documentation, including solution requirements, workflows, use cases, and updates.
  • Prepare user training materials and conduct periodic training sessions when required.
  • Provide input on business processes, always looking for opportunities to enable continuous improvement in all areas relating to data integrity, Salesforce, and integrated applications.
  • Evaluate, configure, and support ongoing maintenance of integrated applications.
  • Plan and execute large-scale data improvement projects, including data normalization, de-duping, and general clean-up within Salesforce and integrated applications.
  • Maintain and drive understanding of current Salesforce capabilities and stay up-to-date on the latest Salesforce releases.
  • Ensure all support cases are worked within SLAs.
Requirements
  • Minimum 5+ years of professional Salesforce Administration experience.
  • Salesforce Administrator certification.
  • Strong technical and functional proficiency in Salesforce administration tasks, including profiles, permission sets, sharing rules, roles, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, custom objects, reports, dashboards, page layouts, record types, Lightning pages, and installed packages.
  • Strong experience with designing and maintaining data structure and schema.
  • Experience using DevOps software, such as Gearset or Capado, is ideal but not essential.
  • Strong experience with data manipulation and maintenance with Excel, Data Loader, and other tools.
  • Experience with Apex, Visualforce, and SOQL is a plus.
  • Experience with Salesforce Sales Cloud, Service Cloud, Lightning (CPQ preferred).
  • Experience with Sales and Marketing-related third-party applications (e.g., Data & Marketing Automation).
  • Experience analyzing and documenting requirements, processes, and/or policies.
  • Having an operational mindset with a desire to do operations.
  • Experience training individuals, groups, and first-time Salesforce users.
  • A focus on strategic improvements and the business impact of contributions beyond tactical needs and activities.
  • Self-motivated, flexible, team player with solid multi-tasking, time management, and organization expertise with the ability to manage multiple and changing priorities.
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.


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