Ecommerce Customer Support Professional

2 days ago


South San Francisco, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Goodwill of the San Francisco Bay - Customer Support Ecommerce Specialist
We are seeking a skilled and motivated Customer Support Ecommerce Specialist to join our dynamic team. As a key member of our e-commerce support team, you will be responsible for providing exceptional customer service and experiences while working closely with our e-commerce team to resolve customer inquiries and improve overall customer satisfaction.

Key Responsibilities:
  1. Respond to customer inquiries regarding online orders, listings, shipping, and general product information in a timely and professional manner.
  2. Collaborate with the e-commerce team to resolve customer issues and improve overall customer satisfaction.
  3. Develop and implement processes to improve customer service and reduce wait times.
  4. Communicate effectively with internal stakeholders to ensure seamless customer experiences.

Requirements:
  • 2+ years of experience in a customer-facing role, preferably in e-commerce or retail.
  • Proven ability to work effectively in a fast-paced environment.
  • Excellent communication, problem-solving, and time management skills.


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