Patient Service Representative
7 days ago
Patient Service Representative Job Summary:
The Patient Service Representative plays a vital role in supporting the administrative operations of our healthcare team. This role involves interacting with patients, families, and healthcare staff to provide exceptional customer service and ensure seamless patient flow.
Key Responsibilities:
- Greets patients and families, answers phone calls, and responds to inquiries in a professional and courteous manner.
- Pulls, controls, and files patient charts to maintain accurate and timely medical information.
- Schedules and pre-registers patients according to established policies and procedures.
- Assists with eligibility and authorization processes to ensure patients are financially cleared prior to service delivery.
- Accurately checks-in patients and maximizes efficiency to facilitate smooth throughput to the next step of their visit.
- Checks out patients, schedules follow-up appointments, and coordinates ancillary procedures across multiple services.
- Enters charges, collects payment, and handles cash according to established procedures.
Requirements:
- A minimum of a High School diploma, GED, or equivalent achievement.
- 1 year of medical office experience or business experience in a healthcare setting, or 1 year of customer service experience in a call center, receptionist, or similar role.
- Knowledge of healthcare business office procedures, including registration, scheduling, medical record management, and insurance.
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