Patient Relations Representative
1 week ago
We are seeking a highly skilled Patient Relations Representative to join our team at First Physicians Group. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, and other healthcare professionals.
Key Responsibilities:- Conduct daily interactions with patients and staff in a positive and professional manner.
- Manage patient scheduling, check-in, and checkout processes, ensuring seamless and efficient service.
- Act as a liaison between physicians, patients, facilities, and insurance companies, resolving any issues or concerns that may arise.
- Handle collections of monies from patients at checkout, maintaining accurate records and adhering to compliance standards.
- Maintain strict confidentiality when dealing with patient information, upholding the highest standards of professionalism and integrity.
- Proficiency in computer, keyboard, and data input skills.
- Pleasant and professional demeanor, with excellent communication and interpersonal skills.
- Ability to establish and maintain effective working relationships with patients, physicians, and staff.
- Demonstrated initiative and self-direction, with a strong work ethic and attention to detail.
- Ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
- Some college or vocational training.
- Minimum of one year of experience in a physician office setting.
- Knowledge of EHR/EMR systems and medical terminology.
- Proficiency in Microsoft Office software programs, including Word, Excel, Outlook, PowerPoint, and Access.
- Professional, neat appearance, with strong oral and written communication skills.
- Basic knowledge of third-party payers and insurance companies.
Monday-Friday, 8:00am-4:30pm
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Patient Relations Representative
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