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Café Team Leader
2 months ago
Welcome to a transformative approach in banking. At Capital One, we are reshaping the way individuals engage with their finances. We believe that banking should seamlessly integrate into our customers' daily routines.
Our Capital One Café serves as a friendly space where customers can explore our digital and financial resources, enjoy a quality beverage, and connect with our Ambassadors and fellow patrons.
It’s a hub where they can recharge their devices, access complimentary WiFi, and discover innovative ways to save time and money.
We are also redefining the workplace experience. Our Café team is dedicated to enhancing the financial well-being of the communities we serve.
We are not merely filling vacancies; we are seeking enthusiastic, outgoing individuals who thrive on connecting, educating, and engaging with people and the community, eager to contribute to this reimagined banking journey.
As the Café Coach, you will play a pivotal role in leading a Café team and creating memorable experiences for our customers.
As the representative of Capital One in the community, you will forge partnerships with local organizations and collaborate with vendors to drive new business opportunities.
Your role extends beyond managing the Café Ambassador team; you will be a trusted mentor, guiding their professional growth and enhancing overall team performance.
Key Responsibilities:- Act as a mentor, leading by example to support the professional and personal development of Café Ambassadors.
- Enhance the Café experience by ensuring a welcoming atmosphere and maintaining the physical space.
- Drive continuous improvement, fostering a culture of discovery and innovation.
- Demonstrate proven leadership with a focus on achieving customer-centric goals.
- Engage with Café visitors, providing assistance and showcasing our services and products.
- Build relationships within the community, collaborating with local businesses and organizations for events.
- Exhibit curiosity and a willingness to learn about Capital One’s offerings to guide customers effectively.
- Showcase digital tools and facilitate navigation of our online and mobile services.
- Serve as a customer advocate, providing support and guidance to enhance their experience.
- Inspire and motivate a dynamic team of Café Ambassadors.
- High School Diploma, GED, or Equivalent Certification
- Minimum of 2 years in Customer, Retail, or Financial Services
- At least 1 year of People Management experience or 2 years in Retail Banking
- 3+ years in Customer, Retail, or Financial Services
- 2+ years of People Management experience
- Bachelor's Degree
Capital One is committed to fostering a diverse and inclusive workplace. We welcome all qualified applicants without regard to race, color, age, national origin, religion, disability, gender identity, sexual orientation, or any other protected status.
We promote a drug-free workplace and will consider qualified applicants with a criminal history in accordance with applicable laws.
