CRM Business System Analyst

8 hours ago


Waldorf, Maryland, United States Leidos Full time
Job Title: CRM Business System Analyst

We are seeking a highly skilled CRM Business System Analyst to join our team at Leidos. As a CRM Business System Analyst, you will play a critical role in supporting the Digital Solution, Inc. program by providing technical support and consulting services to customers.

Key Responsibilities:
  • Provide daily support for intranet Quorum (IQ) product to customers
  • Provide weekly reports and open tickets for each support or consulting request from customers
  • Train IQ product to new customers as they turnover in customer offices
  • Guide and make decisions in formulating new sound business and related technical processes as well as analyzing/optimizing current processes
  • Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output
Requirements:
  • Bachelor's degree with two plus (2+) years of relevant experience. May consider more years of relevant experience in lieu of degree
  • Ability to learn proprietary CRM Software
  • Basic knowledge of HTML and troubleshooting skills
  • Ability to clearly and effectively communicate in writing or in verbal exchange with varying audiences
  • Ability to effectively synthesize clear explanations of complex technical or business process to audiences with varying levels of background and expertise
  • Two plus (2+) years of relevant experience with MS Office products
  • This program requires U.S Citizenship and the ability to obtain and maintain Public Trust Security Clearance
Preferred Qualifications:
  • One plus (1+) of experience working in a Senator or Congressman's office using IQ product would be beneficial
  • Previous helpdesk/onsite support experience
  • Working knowledge of Technical Support Ticketing systems
  • Oracle/SQL knowledge and experience
  • Experience in Multimedia Design and Web Content Development would be a Plus
About Leidos:

Leidos is a leading provider of innovative solutions to the U.S. government and commercial customers. We are committed to delivering exceptional results and making a positive impact on our customers' success. Our team is dedicated to providing the highest level of service and support to our customers, and we are seeking a talented CRM Business System Analyst to join our team.

We offer a competitive compensation and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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