Customer Service Representative

4 weeks ago


Salem, Oregon, United States The UPS Store Full time
Job Summary

The UPS Store is seeking a highly skilled and customer-focused Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment
Requirements
  • High school diploma or GED required
  • Good computer skills, including Microsoft Office and Adobe Suites
  • Good phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 20+ pounds
Work Schedule

Must be able to work hours between 7:45am - 6:30pm Mon-Fri and 9:15am - 3pm on Sat

Compensation

Varies based on experience in retail and management



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