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Customer Service Representative

1 month ago

Salem, Oregon, United States PacificSource Full time
PacificSource Customer Support Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities:
  • Provide timely and effective support to customers through phone, email, and chat.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Assist customers with policy questions, claims, and billing inquiries.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet or exceed customer satisfaction targets and quality metrics.
Requirements:
  • 1+ year of customer service experience in a healthcare or insurance setting.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in computer software and systems.
  • High school diploma or equivalent required.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a positive impact on people's lives.

PacificSource is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.