Customer Service Representative

11 hours ago


Salem, Oregon, United States Corporation Service Company Full time

About Corporation Service Company

We are a leading provider of business solutions, dedicated to helping companies succeed in a rapidly changing world.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our Annual Report Prep & File team, you will be responsible for providing exceptional service to our clients, building strong relationships, and driving business growth.

Key Responsibilities

  • Build and maintain strong relationships with clients to understand their unique needs and concerns
  • Research, analyze, and process complex business documents
  • Fulfill requests and answer questions for internal and external clients via phone or electronically
  • Provide exceptional customer service to both internal and external clients
  • Manage client portfolios and organize workflow to meet clients' time frames and demands
  • Data entry of client information, electronic filing, and retrieval of documents
  • Navigate between multiple databases quickly and accurately
  • Recommend process improvements where applicable
  • Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

Requirements

  • At least 5 years of experience working in a business-to-business customer service or administrative capacity
  • Energetic self-starter who thrives in a fast-paced, team-oriented environment
  • Attention to detail and accuracy
  • Strong research skills
  • Strong prioritization and time-management skills
  • Flexibility and agility, with the ability to multitask
  • Problem-solving skills
  • Strong computer skills and proficiency in MS Office, Word, and Excel
  • Excellent verbal and written communication skills
  • Salesforce experience a plus

What We Offer

At Corporation Service Company, we offer a competitive compensation package, including a salary range of $36,391 to $55,963, depending on location and experience. We are an equal opportunity employer and welcome applications from diverse candidates.



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