Customer Service Representative
11 hours ago
About Corporation Service Company
We are a leading provider of business solutions, dedicated to helping companies succeed in a rapidly changing world.
Job Summary
We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our Annual Report Prep & File team, you will be responsible for providing exceptional service to our clients, building strong relationships, and driving business growth.
Key Responsibilities
- Build and maintain strong relationships with clients to understand their unique needs and concerns
- Research, analyze, and process complex business documents
- Fulfill requests and answer questions for internal and external clients via phone or electronically
- Provide exceptional customer service to both internal and external clients
- Manage client portfolios and organize workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
Requirements
- At least 5 years of experience working in a business-to-business customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong research skills
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
What We Offer
At Corporation Service Company, we offer a competitive compensation package, including a salary range of $36,391 to $55,963, depending on location and experience. We are an equal opportunity employer and welcome applications from diverse candidates.
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